Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Customer Basic Data: Full name, email address, phone number, delivery and billing addresses. For repeat customers, we may store your usage preferences (e.g., vacuum-insulated thermos flasks for hot drinks, BPA-free plastic cups for kids, heat-resistant glass cups for coffee) to provide personalized product recommendations.
• Order-Specific Data: Product model, capacity, color, and customization details (if applicable, such as engraved logos on thermos flasks, personalized patterns on plastic cups, custom size glass cups). This data is permanently deleted after order fulfillment to ensure privacy.
• Local Pickup Data (if applicable): For customers choosing in-store pickup, we store your preferred time slot to streamline the service process, with no data retained beyond 7 days after pickup.

1.2 Payment & Transaction Data

• All payments are processed through PCI DSS-compliant payment gateways (including Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is encrypted end-to-end to ensure transaction security.
• For bulk orders (e.g., companies purchasing thermos flasks as employee benefits, schools buying plastic cups for students), we temporarily store purchase order numbers for invoicing purposes, which are deleted after 12 months.

1.3 Device & Usage Data

• Website Usage Data: Browsing history (e.g., viewed stainless steel thermos flasks, leak-proof plastic cups, borosilicate glass cups) and cookie data (which saves your shopping cart contents, capacity filters, and product preferences for your next visit).
• Post-Purchase Data: Temporary information such as delivery confirmations, product warranty records, and feedback survey responses. This data is automatically deleted 12 months after the purchase date.

2. How We Use Your Information

1. Order Fulfillment: Process your purchase, verify product safety (e.g., food-grade materials for all cups and flasks, leak-proof design for thermos flasks, shatter-resistant features for glass cups), and coordinate delivery or in-store pickup. We will also include product care guides (e.g., "Thermos Flask Cleaning Tips," "How to Maintain Glass Cup Transparency").
2. Customer Support: Resolve after-sales issues such as thermos flask insulation failure, plastic cup leakage, glass cup cracking — we will reference your order data to provide efficient solutions (e.g., sending replacement gaskets, arranging product exchanges).
3. Personalized Updates: Only if you opt in, we will send you relevant notifications (e.g., "New Vacuum Thermos Flask Launch," "BPA-Free Plastic Cup Discount," "Heat-Resistant Glass Cup Restock Alert") — you can unsubscribe at any time via the link in each promotional email.
4. Compliance with Regulations: Retain transaction records for warranty claims and tax filing purposes, ensuring all products meet U.S. Food and Drug Administration (FDA) food contact material safety standards.

3. Data Security

• All data transmission uses SSL/TLS encryption technology (you can identify it by the "https://" prefix and padlock icon on our store website).
• Personal and order data is stored on secure, password-protected servers with restricted access — only authorized staff trained in CCPA compliance can access necessary information (e.g., your delivery address for shipping a thermos flask).
• Third-party partners (couriers, payment processors, drinkware safety testers) sign strict confidentiality agreements — they only use your data to fulfill their service obligations (e.g., delivering drinkware, processing payments, testing product safety) and cannot repurpose it for any other purpose.

4. Your Data Rights (Under CCPA)

• Access Right: Request a free copy of all stored data related to you and your drinkware purchases (e.g., past order records, saved capacity preferences).
• Correction Right: Update inaccurate information (e.g., a new delivery address for a glass cup order, revised customization details for a thermos flask).
• Deletion Right: Request permanent deletion of your personal data ("right to erasure") — we will only retain legal mandatory records (e.g., tax-related transaction documents, warranty files). For any data linked to your product preferences, we will delete it immediately upon request.
• Opt-Out of Data Sale Right: We never sell your personal data to any third party. If you need to confirm this, you can contact us via email as required by CCPA regulations.
• Data Portability Right: Receive your personal data in a commonly used format (e.g., CSV file of order history) for you to share with other drinkware retailers if needed.